Creating and editing scheduled payment notifications

Message contents, specified delivery channels and other settings to be applied at each notification interval by the XpressCollect automated notification system are configured in the Edit Scheduled Message page.

Things to know

Notification intervals - Overdue tenants are targeted for payment notifications at specified intervals based on the number of days that payments have been overdue. For example, notifications can be sent to tenants when their account are 3, 6, 9 and 11 days past the due date. There is no limit to the number of notification intervals that can be specified.

NOTE: Messages can also be scheduled for delivery prior to the payment due date by specifying a negative value in the Days Late field. For example, if the Days Late value for a scheduled message is set to -1, a notification message will be sent the day before payment is due. In this case, a notification will be sent to all tenant whose accounts have not been enabled for auto-pay.

Independent phone text and/or email delivery - The configurations for each notification interval can be independently administered in terms of message content and delivery channel (text, email, or both).

Multi-unit tenants - If a tenant account includes two or more units, individual notification messages are sent for each unit. However, when the tenant accesses the online payment system, listings and payment details for all units are presented on a single page, and the tenant has the option to submit a single combined payment for all units or submit separate payments for each unit.

Manual Call feature integration - Days Late criteria can also be employed to add overdue tenant entries to the Manual Calls call list. Manual Calls is an optional XpressCollect feature that gives facility collection personnel the ability to quickly locate and select overdue tenants from a generated list, initiate phone calls, obtain payments or promise to pay commitments, and document contact interactions and results. For more information, see Using the Manual Calls feature.

NOTE: The Manual Calls option can be enabled with or without an associated notification message. For example, a notification message can be sent to tenants who are 3 days overdue, and at 5 days late, any tenants who have still not submitted a payment can then be added to the Manual Calls list.

To create or manage scheduled messages

1. In the XpressCollect navigation panel, select Edit Scheduled Messages. Add additional facilities in the Selected Facilities if needed.

2. Depending on what you want to do, click Add Scheduled Message or else click the Edit button for one of the facility message entries.

NOTE: If your organization uses the Manual Call feature, you can also open the Add Scheduled Message dialog and enable the Manual Call option, which adds overdue tenants to the collection call list based on the specified Days Late value. This can be done with or without the addition of a notification message.

3. You can accept or revise the default message text provided in the Message text box as needed. After you finish configuring the message, click the Save button located at the bottom of the screen.