Creating and managing preset messages
The Preset Messages feature gives your organization the ability to provide facility personnel with preset, read-only messages. This approach allows message content to be controlled while still allowing local personnel sufficient flexibility to choose message recipients and determine when messages are sent.
- Users who create or edit message content have access to a list of special system variables that can be inserted in the message body as temporary placeholders. When individual messages are generated, the variables are automatically replaced with values that are specific to the facility and individual recipients. For more information, see
Message variables.
Email message templates - A message template must be specified when the email delivery channel is employed. For more information, see
Email message templates.
- The Preview column includes Text Message and Email Message buttons that allow you to see how message outputs will be rendered.
To create or edit a preset message:
1. In the XpressCollect navigation panel, select Edit Preset Messages.
2. Depending on what you want to do, click Add Preset Message or else click the Edit button for one of the facility message entries.
3. After you finish configuring the message, click the Save button located at the bottom of the screen.